FAQ's


Credit Cards?

We Accept Both Cash and Credit Cards.  And yes, we accept American Express! 


Hours?

Check out our "Locations & Hours" page on the website, it will give you all the up to date info! 


Locations?

Check out our "Locations & Hours" page on our website, it will give you all the up to date info! 


Closed for Weather?

If we decide to close for weather we rely on Social Media to put the word out. Please check our Instagram and Facebook for the latest updates! This will always be the first and main way we communicate our closures!


Gift Cards?

Yes! We have gift cards ready for pickup at all of our stands!  They are $4 each.  They are good towards the purchase of one snowcone, any flavor.  


Sugar Free?

YES! After 4 years of you guys asking, we’ve finally found a solution to a no sugar added flavor for our friends who have to watch sugar levels! We promised you we would only develop one if we could stay with our principles of sticking with an All-Natural approach to sweetening it. We’ve sourced Swerve Sweetner and mixed it with Fresh Strawberries for a delicious SIMPLE STRAWBERRY! For each snowcone you can expect the sugar intake to be about the same as munching on 5 Fresh Strawberries. This ones price point is a little higher than our other menu items due to the high price point of Swerve. $5.50


Gluten & Nut Allergies?

Gluten Allergies: We know gluten allergies can be frustrating and tricky! At Shivers we try to be as thorough with our answer as possible so you can be safe in this area! Every flavor on our menu *with the exception of the Honeymoon* is a gluten free flavor. Although we make our flavors from gluten free ingredients we can’t 100% guarantee that there is no possible cross-contamination with other products within our kitchen manufacturing area. If you notify our staff while ordering your snow cone they can change gloves and do everything on their end to reduce any possibility of cross-contamination within the airstream!

Nut Allergies: We know that this particular allergy can be a very taxing experience for people suffering with it. While many of our flavors are completely nut free, unfortunately, we can not guarantee that there is no cross-contamination with other ingredients we have in our manufacturing kitchen. If you notify our staff while ordering your snow cone they can change gloves and do everything on their end to reduce any possibility of cross-contamination within the airstream!


Events & Catering?

The short answer is, unfortunately no we do not offer catering or traveling to events at this time.  The longer answer, including our "Party-To-Go" option is on the "Catering" tab.  Check it out! 


Donations?

If you have a donation request please fill out the Donation Request Form located in the “Donation Request” tab on our website.


Franchising?

This is one of the most flattering questions we receive.  To think that someone is impressed enough with our Shivers experience that they would want to recreate it in a new location is a huge affirmation to us.  While we are so flattered, at this time we are choosing to keep our business a family business and grow within.  We'll let you know if that ever changes :) 


Prices?

Our Fresh Fruit Snowcone prices are $4 each.  Our syrups are made from scratch, by us! We create our flavors using fresh fruits and all natural ingredients to provide a unique snowcone flavor we can confidently say you have never tasted before.  And they are pretty YUMMY! The time, equipment, and cost of ingredients that goes into each snowcone is what justifies our prices.   

In addition, we offer a separate menu of "Natural Classics".  Natural Classics are flavors such as Cherry, Strawberry, Grape, etc.  While we do not make these flavors by hand, we source them from a supplier that uses only natural ingredients, and plant based dyes. We find that sometimes kiddo's aren't as adventurous with new flavors they don't know the name of, so these are a great alternative!   The price for the Natural Classics menu is $3 each.